Next Step Property Services LLC Privacy Policy & Data Protection

Next Step Property Services LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It covers our website at https://nextsteppropertyservicesllc.com/, our forms, email, phone calls, and our SMS/text messaging program.

Information We Collect

Information You Provide

• Contact details (name, phone number, email, service address) submitted through our contact form or during scheduling
• Project details and photos you share so we can quote and complete work
• Communications with us by email, phone, text, or form

Information Collected Automatically

• Device and browser data (IP address, browser type, operating system)
• Usage data (pages viewed, time on site, referring URL)
• Cookies and similar technologies, including Google Analytics (GA4) and Google tag pixels

Information From Service Providers

We may receive information from third-party tools we use to run our business, such as our scheduling platform, CRM, and payment processor.

How We Use Your Information

• Respond to inquiries, schedule estimates, and deliver services you request
• Send appointment confirmations, job updates, and reminders
• Send optional marketing messages only with your consent
• Operate and improve our website
• Prevent fraud, protect our business, and comply with law

SMS/Text Messaging Program

By providing your mobile number and opting in through our website form or by texting a keyword such as START, SUBSCRIBE, or JOIN, you consent to receive text messages from Next Step Property Services LLC.

Program name: Service Alerts

Message types: estimates, scheduling, job updates, reminders, and occasional promotions.

Frequency: varies.

Fees: Message and data rates may apply.

Opt-out: Reply STOP at any time to cancel. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@nextsteppropertyservicesllc.com or 978-357-2789.

Consent is not a condition of purchase. Your consent to receive text messages is not required to purchase any goods or services from us.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

We use your mobile number only to deliver the messages described in this program. We do not sell, rent, or share mobile numbers, opt-in data, or consent records with third parties or affiliates for their marketing or promotional purposes.

Cookies and Analytics

We use cookies and similar technologies to operate the site and understand how it is used. We use Google Analytics (GA4) to measure aggregate traffic. You can control cookies through your browser settings and opt out of Google Analytics using Google's opt-out tools.

How We Share Information

We share information only as needed to run our business:

• Service providers who help us operate (website hosting, CRM, scheduling, payment processing, analytics)
• Subcontractors providing customer support or service delivery on our behalf
• Legal and safety purposes when required by law or to protect rights and safety
• Business transfers in connection with a merger, acquisition, or sale of assets

We do not sell your personal information. We do not share mobile numbers, text opt-in data, or SMS consent with any third party or affiliate for their marketing or promotional purposes.

Data Retention

We keep information only as long as needed to deliver services, meet legal and tax obligations, and resolve disputes. Opt-in and opt-out records are retained to demonstrate compliance with SMS regulations.

Your Rights and Choices

• Email: unsubscribe using the link in any marketing email or contact us directly
• Text messages: reply STOP at any time
• Access, correct, or delete your information by emailing us at info@nextsteppropertyservicesllc.com
• State privacy rights: residents of California and other states with applicable privacy laws may have rights to access, delete, correct, or limit the use of their personal information. Contact us to exercise these rights.

How We Retain Your Data and Records for Compliance

We use reasonable safeguards to protect the information we collect. No system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date at the top shows when it was last revised. Continued use of our site and services after changes means you accept the updated policy.

Terms of Service

This Privacy Policy works alongside our Terms of Service. Please review both.